The Ordinary FAQ
Where can I find the The Ordinary batch code?
For The Ordinary serums, acids, retinoids, oils, and active treatments, start with the box flap, bottle label edge, dropper bottle base, or carton printing. Use one complete lot marking from one package location, not the barcode or shade reference.
What should I check before using older The Ordinary products?
Use the batch-code result with official labels, PAO symbols, packaging condition, and product changes. Be especially careful with retinoids, acids, vitamin C products, and heat-sensitive storage.
What if a The Ordinary code cannot be read?
Recheck the brand, copy every character exactly, keep leading zeroes, avoid barcode numbers, and inspect whether the box or container has another printed lot marking.
Can a The Ordinary batch code prove authenticity?
No. It can support freshness and traceability checks, but authenticity still depends on seller reliability, packaging details, formula, and official brand information.